Bring your talent and experience to the Splunk doc team! Join a supportive and collaborative team of writers and editors dedicated to building high-quality content for customers who use Splunk software. We wrote The Product is Docs, we created the Splunk Style Guide, and we meet regularly as a group to improve our skills and share our knowledge with each other. We engage with our peers throughout the profession to challenge assumptions and provoke discussions about the best ways to develop information, communicate with customers, and address challenges in the industry.
We are looking for an experienced, innovative information development manager to join the Splunk docs team. You will be responsible for people and project management, with minimal writing responsibilities. In this role, you will work with the Senior Director of Documentation and other doc manager colleagues to lead a team of 6-8 technical writers located in the San Francisco Bay Area and beyond. You will coordinate the development and delivery of enterprise software content for system administrators and security analysts who use Splunk security products to detect incidents and anomalies, orchestrate responses, and analyze user activity. Working in close partnership with engineering, product management, and user experience, your team will build and maintain online user documentation and in-product user assistance. We also benefit from an ongoing conversation with our customers, and continuously update our content with improvements and enhancements based on their feedback. You must thrive in a fast-paced and dynamic environment where a sharp sense of humor is basic currency.
RESPONSIBILITIES: I CAN DO THAT!
REQUIREMENTS: I HAVE THAT!
Bachelor's degree in English, Technical and/or Professional Writing, Journalism, Management, or a related degree.
Splunk is an Equal Opportunity Employer. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.